• Problem

    Problem

    A global mining company was implementing SAP across multiple remote operational sites. While the technical rollout progressed smoothly, the real challenge emerged in adoption. Frontline employees, many of whom were accustomed to legacy systems or paper-based processes, showed low engagement with the new platform. Resistance, digital skill gaps, and inconsistent leadership messaging threatened to derail the project.

  • Solution

    Solution

    We designed a grounded, people-first change management strategy focused on aligning leadership, building capability, and fostering ownership at the ground level. Instead of generic training, we emphasized contextual relevance, emotional readiness, and real-time support.

  • Implementation

    Implementation

    We began with a detailed learning needs assessment, tailoring training modules by role, site, and comfort level. Instead of overwhelming users, we delivered micro-learning sessions, hands-on simulations, and paired training with real use cases. We also worked closely with LMS and IT teams to ensure seamless deployment and tracking.

    To build momentum, we hosted pre-launch huddles, engaged union reps, and collaborated with frontline champions. Leadership played a visible role — modeling behaviors, encouraging open dialogue, and celebrating early adopters.

  • Impact

    Impact

    • 98% user training completion rate across 5+ sites within 8 weeks
    • SAP-related help desk queries dropped by 41% within 2 months of go-live
    • Increased digital confidence across operations, as reflected in post-training feedback surveys
    • SAP became the foundation for broader digital transformation initiatives